Refund Policy

A Legal Disclaimer

Last updated: February 4, 2026

At Kim Phong Vietnamese Bistro, we strive to provide every guest with fresh, high-quality food and excellent service. Because our products are perishable and prepared fresh to order, refunds are handled on a case-by-case basis under the guidelines below.

Order Accuracy & Quality

If there is an issue with your order — such as incorrect items, missing items, or quality concerns — please contact us as soon as possible so we can make it right.

To help us resolve the issue quickly, please:

Contact us within 24 hours of receiving your order.
Provide your order details and receipt, if available.
Be ready to describe the issue or provide photos if requested.

Refund or Replacement Options

Depending on the situation, we may offer:

Replacement of incorrect or missing items
Store credit for a future visit
Partial or full refund at management’s discretion

Third-Party Delivery Orders

Orders placed through delivery platforms such as DoorDash, Uber Eats, or other third-party services must be refunded or adjusted through those platforms directly, as they handle payment and delivery.

Order Cancellations

Orders may only be canceled before preparation begins. Once food preparation has started, cancellations and refunds generally cannot be issued.

If you experience an issue with your order, please contact us.